S&P Global Sales Operations Support Analyst in Ahmedabad, India
Analyst, Sales Operations (Salesforce)
The Analyst will be assigned at the Ahmedabad Office.
The Analyst, Sales Operations takes ownership of all the regular reporting across the sales and client services organization. This involves streamlining existing reports and building new reports to drive greater efficiency through the organization.
The Analyst understands the key performance indicators of a high performing sales organization and supports the sales and client services leadership in providing reports to drive and improve their workflow. The Analyst is a guide on all the various systems employed by our Sales Operations and client-facing staff. In addition to data analysis and report building, communication, decision making, collaboration, creativity and innovation are all required qualities to perform well in this position.
In this role you will embed yourself with the commercial team and help them to resolve their data and technical issues. You are the go-to person in the commercial operations for any salesforce - CRM questions. You will often independently identify issues, problem tackle, and with enthusiasm drive solutions - people come to you when they have a tough problem and don t know how to solve it.
Provide Salesforce application support to the commercial organization via the CRM Help case queue which includes bulk data uploads, technical error resolutions and help with processes - training.
Assign incoming leads to appropriate Sales Representatives using pre-defined territory and rules.
Monitor ageing cases and advance as necessary based on predefined guidelines. Work with partners to complete data clean ups on a timely basis.
Handle, organize, clean up (lean) and improve all existing reports significant to the sales organization.
Perform and understand data pulls and analysis from various sources. (Salesforce.com, Product Database, etc.)
Answer reporting, data and workflow questions from partners. Communicate the significance of reports with an understanding of what drives success at S&P Global.
Ability to quickly absorb new information regarding clients - projects - processes and tools.
Good social and interpersonal skills.
Ability to work well with all levels of management, staff, other team members
Advanced multi-tasking skills.
Ability to independently solve problems and make recommendations.
Excellent follow-up skills.
Excellent customer service skills
Good analytics and analytical skills
The ability to prioritize and handle tasks
Strong oral and written interpersonal skills. Must have an ability to communicate or discuss an analysis with partners of all levels.
Bachelor s degree in any field.
- Minimum of 1-2 years of in any Internal - External client support process.
Above-average reading, writing and social skills.
Critical-thinking, decision-making and troubleshooting skills am essential.
Must have intermediateMSExcelknowledge.
1-2 years working in sales operations, financial analytics environment with experience in reporting with and administering Salesforce.com (or similar CRM tool)
Experience in B2B sales a plus. Proven knowledge of what drives success within a Sales organization.
Preferably with experience of building rare reports, without assistance, that are consistently accepted across stakeholders.
At S&P Global Market Intelligence, we know that not all information is importantsome of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.
S&P Global Market Intelligence is a division of S&P Global (NYSE:
SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com - marketintelligence
S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race - ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or other legally protected categories, subject to applicable law.