CHEP Team Leader, Customer Service in Auckland, New Zealand
Team Leader, Customer Service
Job ID #:9007Location:NZAucklandAuckland
Position Type:Regular Full-TimeEducation Required:Bachelors Degree
Experience Required:Not IndicatedRelocation Provided:No Relocation Offered
Job Category:Customer ServiceBrand:CHEP
CHEP helps move more goods to more people, in more places than any other organisation on earth. Its pallets, crates and containers form the invisible backbone of the global supply chain and the world’s biggest brands trust us to help them transport their goods more efficiently, sustainably and safely. As pioneers of the sharing economy, CHEP created one of the world's most sustainable logistics businesses through the share and reuse of its platforms under a model known as ‘pooling’. CHEP primarily serves the fast-moving consumer goods (e.g. dry food, grocery, and health and personal care), fresh produce, beverage, retail and general manufacturing industries. CHEP employs approximately 11,000 people and owns approximately 300 million pallets, crates and containers through a network of more than 750 service centres, supporting more than 500,000 customer touch-points for global brands such as Procter & Gamble, Sysco, Kellogg’s and Nestlé. CHEP is part of the Brambles Group and operates in more than 55 countries with its largest operations in North America and Western Europe. For more information on CHEP, visitwww.chep.com. For information on the Brambles Group, visitwww.brambles.com
As one of four Brambles growth companies, CHEP and Brambles provide you unparalleled opportunities to advance and accelerate your career. You’ll be joining an international growth organisation with a pioneering, circular business model. You’ll be working for a company that is changing the way goods get to market. You’ll become part of an efficient and collaborative global team making a real contribution to a smarter, more sustainable future. For more on how Brambles growth companies can accelerate your career, visithttps://careers.brambles.com/
Are you an experienced Customer Service Team Leader looking to join a global ASX listed organisation and take the next step in your career?
As part of the Support Services Team, your role will be to lead the customer service team to ensure that high level, value added solutions are delivered to our internal and external customers. This role will be based out of our Manukau City office, and reports directly to the Senior Manager, Transformation and Support Services.
The key responsibilities of this role include:
Leading, coaching and developing the customer service team, providing daily operational direction and advice
Ensuring all calls and emails are managed to meet KPI’s and the service level agreement
Leading and formulating the strategic direction for the team to expand and enhance their capability
Contributing to the design, implementation and standardisation of work processes and continuous improvement initiatives
Managing relationships with our sales and service leaders to ensure the team support their objectives
Acting as the “voice of the customer” to identify opportunities to improve the customer experience
The ideal candidate will possess the following skills, experience and qualifications:
Leadership experience within a KPI driven customer service call centre
A track record of success in leading and developing a high performing team
Experience working with telephone management and CRM systems
A flair for continuous improvement and process efficiency
Highly developed influencing and stakeholder management skills
A high level of energy and initiative
Strong written and verbal communication skills
To apply, please include a covering letter with your resume outlining how your skills, qualifications and experience address the above criteria.
Please note, in order for your application to be considered, you will require full working rights in New Zealand.
We're excited you're here to learn how we'll leverage our family of growth companies to accelerate your career. Brambles companies employ more than 14,500 people in over 60 countries, committed to connecting people to life's essentials, every day. Our people are shaping a smarter, more sustainable future by changing the way business makes, moves and sells goods in every corner of the world. We look forward to helping you become one of them.HTTPS://careers.brambles.com/