Cisco Customer Support Engineer - Security Skill in Bangalore, India

Customer Support Engineer - Security Skill

  • Location: Bangalore, Karnataka, India

  • Area of Interest Customer Experience

  • Job Type Professional

  • Technology Interest Networking

  • Job Id 1253010

What You'll Do

  • You will be Providing technical support to partners and/or customers for Cisco technologies, products, and/or solutions.

  • You are responsible for resolving moderately to highly complex technical problems, depending on the customers' need.

  • You will simulate technical problems in lab environment and share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.

  • You will provide internal and/or external technical presentations (cross-training).

  • You will bring up some specific problems to the responsible Business Units for product improvement.

  • You will work closely with colleagues to achieve common goals

Who You'll Work With

The TAC team is responsible for holistically resolving issues across Cisco's Technologies and Product. The team provides 24x7 worldwide technical support for Cisco products

You will join with some of the industry's brightest minds in developing and deploying today's most advanced Internet technologies. In this role, you will gain insight on the detailed functionality of Cisco products and partner with all distributed elements of the service chain.

Who You Are

  • Bachelor’s or Master’s degree in engineering

  • Good Experience in VPN technologies like IKEv1, IKEv2, PKI, SSL VPN, NHRP, GRE over IPsec, Remote Access VPN Clients etc.

  • Knowledge of Routing Protocols

  • Logical Problem Solving approach and Analytical skills

  • You should have proven an ongoing interest in the information technology and/or the computer networking industry over the course over a minimum of 2 years post degree

  • Cisco Certifications

  • Experience in working on Cisco Products - IOS/IOS-XE routers, ASA, FTD etc.

  • Good technical foundation in networking (CCNP equivalent level or above) is required

  • Linux knowledge

  • Ability to communicate in English effectively both verbally and in writing; other languages

  • Passion and proven ability to learn and work in a diverse team environment

  • Ability to drive, achieve goals with limited supervision

Why Cisco

At Cisco, each person brings their different talents to work as a team and make a difference.

Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.

We connect everything – people, process, data and things – and we use those connections to change our world for the better.

We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.

We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.