IBM Operation Specialist - Telecom in Bangalore, India
As an Operation Specialist - telecon, you are responsible for timely business deliveries, meeting SLA and KPI ,ensuring Security and Compliance ,ensuring application availability, business engagement, Incident handling, troubleshooting and resolution.
Come join our team of IBM experts, who are leaders with vision, distinguished engineers and IT architects who have worked with thousands of clients to transform enterprise IT, migrate to cloud, apply automation and ensure business continuity. We help client run their IT better, accelerate innovation and deliver unmatched performance with the power automation.
If you thrive in a dynamic, reciprocal workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there's no limit to what you can accomplish here.
Your Role and Responsibilities
Responsible of Co-ordinates between circle users and central IT team for speedy resolution of issues.
Lead & handles New Project or demand at circle by raising necessary point of access for application, UAT and responsible for roll out.
Analyze BI critical reports trending and results analysis. Ensure timely delivery to circle Business key users.
Responsible for any new implementations and taking care of operations related tickets closure within SLA. Manage the development and implementation of Cognos Transformer auto cube builds and monthly reporting for external and internal clients.
Required Professional and Technical Expertise
Minimum 4-5 Years industry working experience in Telecom Domain
Knowledge of Lifecycle of Prepaid and Postpaid Subscriber, BI, Analytic
Experience in managing day to day IT operation at Circle Level
Experience in service delivery based on the Service level agreements.
Expert in Implementation and Testing of new Business requirement
Preferred Professional and Technical Expertise
Ability to ensure that all the data pertaining to the company and its clients is safeguarded against unauthorized or illegal use by implementing various methodologies against those who violate the security rules and regulations
Proficient to maintain the availability, integrity, and confidentiality of the information and to maintain its authenticity, control and utility of the relevant data
Experience in supporting all the necessary procedures related to security approval, accreditation, certification, etc.
In-depth knowledge to implement a realistic approach during the certification schedule and process
Hands-on experience to ensure compliance with vulnerability and mitigation procedures and to establish and install security fixes at regular intervals
Languages: English, Hindi and Local Language TELUGU is preferred.
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
What matters to you when you’re looking for your next career challenge?
Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.
Impact. Inclusion. Infinite Experiences. Do your best work ever.
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.