AT&T Sr. Specialist, Customer Relationships in Bratislava, Slovakia

Interfaces with customers and sales. Has responsibility for gathering technical data, ensuring efficient hand-off/routing to point of order-entry, and resolving maintenance and billing issues. Keeps customers informed and educated on issues affecting their service. Helps move customers to on-line service options.

Roles and Responsibilities:

Interfaces with customers and sales. Has responsibility for gathering technical data, ensuring efficient hand-off/routing to point of order-entry, and resolving maintenance and billing issues. Keeps customers informed and educated on issues affecting their service. Helps move customers to on-line service options.

Customer facing role. Performs key function of Asset and CMDB Management for the customer which are contractually obligated and funded customer visible tasks. Hosts and attends status and planning meetings with the customer and peer vendors (e.g. NTT Datacomm). Responsible for adhoc, weekly, and monthly deliverables to the customer, of which the customer reports attainment on weekly and monthly basis internally to their Senior Management.

Key Competencies and Skills:

•Call Center Technologies-2

•CRM Strategy Design and Implementation-2

•Cust Suprt Policies Standards & Proced-2

•Customer Interaction-3

•Customer Relationship Management (CRM)-2

•Customer Support Function-2

•Customer Support Operations-2

•Deliver customer-focused rslt(Non-Sup)-2

•Ignite innovation and change(Non-supv)-1

•Knowledge of Customers-2

•Knowledge of Product Line-2

•Service Excellence-3

Education and Qualifications:

College Education

Additional Information:

English Required. 40 work week with occasional OT (approximately 10 hours a week) dependent upon customer/needs of the business