Microsoft Corporation Delivery Management Manager in Bucharest, Romania

The Delivery Management Manager (DMM) leads a high-performance team of seasoned service delivery professionals well-versed in cloud adoption, delivery management practices, and technology trends. This role will provide unique opportunities to shape a growing program focused on remote service delivery management.

The DMM is accountable for end-to-end service delivery within an assigned portfolio of customers, representing Microsoft Enterprise Services throughout all deal phases while demonstrating a critical partnership with internal and external stakeholders. The DMM serves as the Microsoft Services single point of accountability and/or escalation for their portfolio of customers. This role has direct people management responsibility for support delivery management resources and supervises the services delivered to customers by their team. Additionally, DMMs will manage relationships and report information to multiple subsidiaries during the course of business, including revenue, consumption, and other key metrics. The DMM is responsible for driving customer satisfaction, services revenue growth & profitability, and the governance of delivery for their portfolio of accounts.

This role is at the forefront of accelerating customer transformation by ensuring services roles lead with cloud, data & AI, cybersecurity, and drive cloud service adoption. The DMM executes against an operational business strategy and leads their team focused on increasing Services value and meeting Enterprise customers expectations, enabling them to realize their business goals through our technologies.

Responsibilities

  • Attracts, develops and retains talent. Recognizes team members’ strengths, aligned to capability needs, resulting in strong delivery results. Facilitates an environment of inclusion that leverages diverse perspectives and talent to better represent and understand our global customers.

  • Creates a culture of customer engagement and leads team to deliver successful customer engagements.

  • Coaches and develops direct reports, conducts regular Connect Meetings and completes annual performance reviews with direct reports

  • Leads a consistent delivery excellence rhythm and ensures alignment with key internal stakeholders, including those in Sales and Operations.

  • Consistently manages areas of fiscal responsibility, staying within budget, and effectively managing resources and their capacity. Focuses on engagement profitability & risk management. Achieves & frequently surpasses personal & team goals from quarter to quarter.

  • Ensures that his or her team is guiding customers through relevant change initiatives. Is competent in core change-management methods and techniques.

  • Contributes to the growth of a new, fast-paced program. Thrives in ambiguity and promotes clarity for business stakeholders.

  • Ability to effectively manage a portfolio of remote customers spanning multiple subsidiaries.

  • Ability to learn varied business practices and priorities quickly. Applies sound judgement to prioritize actions.

Qualifications

  • 8-10 of experience in an enterprise delivery or support environment with demonstrated complex project delivery success

  • People management experience preferred

  • Bachelor’sdegree; MBA (Preferred)

  • Competency in analytical problem solving, customer/partner relationship management, andMicrosoft products and technologies

  • Expertise in Project and Change Management

  • Experience with remote account management, enterprise-level support, solution selling, revenue management and forecasting

  • IT Implementation (e.g. CMM and CMMI), IT Service Delivery and Support (e.g. ITIL Foundation), Project Management fundamentals (e.g. PMI or equivalent) and other industry-specific certifications

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.