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Dell Inside Sales Account Manager - Coach in Casablanca, Morocco

Inside Sales Account Manager – Coach

Casablanca, Morocco

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Inside Sales Account Manager – Coach on our Consumer Small Business team in Casablanca .

Not even digitally ground-breaking products sell themselves. At Dell, we’re determined to give every one of our customers and partners a high-level, white-glove experience. This experience begins with our ground-breaking technology portfolio of products – client solutions, high-end electronics, accessories, mobility products, enterprise solutions, services and packaged software. Our Inside Sales Teams breathe life into our technology portfolio. They take great pride in developing lasting relationships, building great rapport and using their flawless communication skills to sell our products to customers by phone, web and email.

Key Responsibilities

The Sales Coach is responsible for sales soft/hard skills development of CSB Sales Teams. They will work close with CSB Management on setting, developing and implementing efficient coaching strategies.

  • Coaches a group of Inside Sales Representatives on soft /hard skills as well as helps and advises on proactively building and developing business approaches & strategies depending on GTM (Chat, Inbound & Outbound) environment

  • Is able to cover a cross team presence and is able to participate or lead segment projects in liaison with qualitative segment priorities

  • Puts NPS as high priority and coachs teams around it and delivers the SMART coaching session to the relevant audience

  • Cooperates with manager on defining and developing sales strategy, supports ISRs in the definition of customer development programs and opportunity creation

  • Uses the appropriate tools for the job & Highlights / Escalate issues or new needs when necessary to management and to identify and fix process issues

  • Coaches team in the usage of and other tools as a CRM tool and maintains & updates an individual score card (KPIs / soft & technical skills) and Coaches and mentors key talents on the sales floor

  • Identify individuals gaps and put in place action planning to cover the gap and stays informed of current industry trends and applies them to the customer’s business environment to help solve specific customer challenges in targeted industries

Essential Requirements

  • 3+ years of relational sales experience is a must with a proven track record of high performance in previous roles

  • Minimum of 3 years of Sales experience with Business Acumen

  • Excellent communication skills – both verbal & written

  • Strong knowledge on DELL products, Sales Tools & Processes

  • Proven ability in developing sales presentations and delivering sales training content and experienced in generating/analyzing reports and metrics

  • Strong cross-team/cross-department collaboration skills with coaching & negotiation skills

  • Advanced knowledge of classroom training skills, abilities, and practice and MS Office and CRM ( knowledge


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here .