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Dell Analyst, IT Service Operations in Cyberjaya, Malaysia

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Analyst on our Availability Command Center team in Malaysia.

Driving human progress is not just about providing cutting-edge technology – it’s also about maintaining and supporting it. Our IT Service Operations team provides holistic support and proactive monitoring to maintain the overall health of IT applications, tools and infrastructure in complex global businesses. We are subject matter experts in hardware, data and software, security, information access, system performance and data integrity. We also work in partnership with other IT functions and departments to recommend process improvements and resolve system outages.

Key Responsibilities:

Front line global Network Support:

  • Attending trouble or problem tickets raised by users

  • Attending to Change Tickets and Work Order Requests raised by users

  • Support and Diagnosis of mainly Cisco networks worldwide

  • Support and diagnosis of Telecom private lease lines, managed networks, and Internet VPN infrastructure

  • Support and diagnosis for DNS, Load balancers, WINS, DHCP systems

  • Support and diagnosis of Security networks such as firewall and proxies

  • Support LAN data network and have good knowledge in STP, LAN Switching, HSRP.

  • Have good knowledge in BGP, OSPF, MPLS, CISCO IOS command

  • Knowledge in IPT/VOIP will be added advantages

  • Proactive monitoring and management of Dell Global Networks

  • Provide Network support services within agreed service levels

  • Standardizing and maintenance of Network Operating systems and firmware worldwide

  • Utilizing network performance measurement and monitoring tools

  • Daily, weekly, and monthly network capacity and performance reporting

  • Exhibit good communication skills when handling critical incidents especially command skills when working in collaboration to solve an issue with other teams

  • Able to work in a fast paced environment

Essential Requirements:

  • Degree/Diploma with 3 years Cisco products support experience

  • Strong communication skill

  • Excellence team work

  • Experience in Network troubleshooting

  • Willing to work 12 hours rotation shift