Microsoft Corporation OMC Senior Datacenter Technician in Dublin, Ireland

Business Function Overview:

Microsoft’s Cloud Infrastructure and Operations (MCIO) is the engine that powers our cloud services. As an MCIO Data Center Technician, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's over 200 online businesses including Bing, MSN, Office 365, Xbox Live, Skype, OneDrive and the Microsoft Azure platform.

Empower Billions!

Our infrastructure is comprised of a large global portfolio of more than 100 data centers and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and Data Center optimization at the forefront of our Data Center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class Cloud provider.

Be at the forefront of the action in MCIO as part of our Global Data Center Operations Group.

Responsibilities

As a successful Senior Data Center Technician, your performance objectives include:

  • Demonstrating a strong desire and capability to learn, grow, and develop new skills

  • Empowering a culture of safety, security, and compliance in all aspect of data center activities

  • Establishing and enhance strong working relationships with various internal teams and external suppliers

  • Understanding overall ticket management process

  • Understanding and providing remote support guidance around power cycles, swapping out failed components, handling storage media, and troubleshooting

  • Providing remote and smart hands support on performing cable installations, testing, and troubleshooting using standard data center processes hardware installations – rack / stack

  • May be asked to perform tactical management tasks such as prioritizing ticketing queues, working to resolve escalations, and clearing blocking issues to enable continued delivery of data center support activities.

  • If required, assisting OMC and onsite Data Center Deployment teams with the deployment of data center infrastructure as needed to address high volume work activity

  • If required, assisting OMC and onsite Data Center Inventory and Asset Management Teams with shipping/receiving and inventory management to address high volume work activity

  • Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Qualifications

Basic Qualifications:

  • High School Diploma or equivalent

  • At least two years of experience supporting IT equipment or related technology

  • Strong written, verbal, and interpersonal skills

  • Flexibility to work non-business hours (shifts) that may include weekends and/or holidays

  • Previous experience working in a data center environment

Preferred Qualifications:

  • University or college degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering or equivalent work experience

  • Applicable certifications: CompTIA, Microsoft, Network Certifications

  • Working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, etc.)

  • Basic working knowledge of CE infrastructures (e.g. UPS, Generator, AHU, etc.)

  • Experience with racking infrastructure and cabling systems

  • Experience working with data center-hosting vendors globally

Background Check Requirements:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.