American Express Customer Care Professional – Swedish / Norwegian/ Danish/ Finnish Speaker in East Sussex, United Kingdom

You’ll delight your customers with unforgettable and unexpected experiences.

The successful candidate will be responsible for processing all maintenance requests received from internal or external customers for Corporate Card, Consumer Card and Business Travel Account products. The account maintenance will involve responding to queries, performing credit balance refunds and account maintenance such as, e.g. address changes, card cancellations, set up direct debits, add Program administrators.

The successful candidate will be assuring the highest standard of case quality, customer service and relationship care as it is crucial in every case and interaction, whether it is with an internal or external customer.

American Express are pleased to offer a competitive international relocation package. Details and conditions will be shared on application.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Required Skills

  • Previous administrative and customer focused experience is an advantage
  • Outstanding customer care, excellent organizational and communicational skills with an eye for detail. Must be numerate, literate and have the ability to learn quickly and to analyse documentation against the guidelines
  • Swedish/ Norwegian/ Danish/ Finnish speaker

Working hours: Monday to Saturday 8 am - 4 pm with a day off in the week for a working Saturday; 35 Hrs per week.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on recruitment.support.uk@aexp.com or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.

Job Operations

Title: Customer Care Professional – Swedish / Norwegian/ Danish/ Finnish Speaker

Location: GBR-East Sussex-Brighton

Requisition ID: 19002708