Dell Senior Analyst - Sales Operations in Gurgaon, India

  • Identify unauthorized resellers and fraud activity with the help of daily reports and set norms

  • Work with Sales teams to ensure that unauthorized resellers are signing contracts or getting identified as business accounts

  • Work within set timelines for report generation, maintain TAT on emails

  • Conduct independent search on grey market, cross border incidents and document them

  • Conduct checks on contract adherence, usage of gift cards, authorized resellers buying online as defined periodically

  • Escalate issues and partner concerns timely

  • Keep all records and databases up-to-date, publish scorecards on agreed DOW

  • Develop documentation on processes as needed

  • Work with management to foster a compliance culture across the organization

  • Logical mindset, is able to join the dots

  • Exhibits keen attention to details

  • Is energized by interacting with people throughout the day, both in person and via online channels of communication

  • Is proficient at time management and prioritization of deadlines

  • Is an independent team member

  • Is willing to work outside of traditional hours in order to accommodate global time zones

  • Logical mindset, is able to join the dots

  • Exhibits keen attention to details

  • Is energized by interacting with people throughout the day, both in person and via online channels of communication

  • Is proficient at time management and prioritization of deadlines

  • Is an independent team member

  • Is willing to work outside of traditional hours in order to accommodate global time zones