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Expeditors NMC Manager in Harristown, Ireland

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals

  • 250+ locations worldwide

  • Fortune 500

  • Globally unified systems

Responsible for the development, implementation, execution, and administration of the Expeditors’ Network Management Centre, including all Fleet Management activity for Google in Europe.

People:

  • Person must be able to lead and motivate team across multiple locations.

  • Support NMC, including Fleet team in all aspects of their development.

  • Develop solid #2 to support operations, and ensure out of hours support is available

  • Ensure team meets company standards of 52 hours training per year per employee.

  • Ensure that all new hires within the NMC complete company’s mandatory training within the first 6 months.

Operations:

  • Establish and maintain SOPs, internal metrics, and customer facing KPIs.

  • Report consistently and efficiently internally and to Google on all agreed measurements.

  • Set the standard for exceptional customer service and ensure Google’s expectations exceeded consistently.

  • Engage with Account Management team to understand Google’s tactical & strategic requirements.

  • Motivate team and embrace culture of innovation & continuous improvement.

  • Develop strategic relationships with key service providers, be involved in service provider contracts, statements of work & reviews.

  • Ensure excellent internal and external communications regarding Google activity

  • Manage capacity, equipment and optimal routings for Google

  • Ensure equipment requirements are in place at branches and hubs to facilitate operations and volatility

  • Own and deliver excellent exception management and corrective action process

  • Maintain excellent operational performance aligned with Google expectations e.g. (98% OTD)

  • Ensure the highest level of security and safety are maintained in all NMC operations

  • Play a leading role in all projects associated with Google surface transport in Europe

  • Manage all processes to do with SP rates and our rates to Google, including updates, accuracy, audits, billing and review.

Compliance:

  • Promote compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.

  • Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

Culture:

  • Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

  • Support IS Strategy with the rollout of Corporate System updates

  • Work with local and regional IS to develop tools & dashboards to increase the efficiency of the operation

Knowledge:

  • Expeditors company policies and procedures knowledge

  • A good understanding of Expeditors’ products, services and systems

  • Strong market and competition knowledge

Skills:

  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

  • Fluency in English Language

  • Strong Analytical skills – MS Excel

  • Proven negotiation skills

Behaviours:

  • Emotional resilience

  • Self-reflecting and open to feedback

  • Initiative and ability to work in autonomy

  • Role model of integrity and pride for all employees

  • Proven leadership attitude and background

Training Requirements:

  • Meet company standards of 52 hours training per year, including as needed management/leadership training

Education and Experience:

  • Minimum 7+ years’ experience in a network operation developing / managing transportation, or five years in an Expeditors’ transportation department.

Expeditors offers excellent benefits

  • Health Insurance & Pension

  • Employee Stock Purchase Plan

  • Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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