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Klook Senior Merchant Engagement Manager (HK) in Hong Kong, Hong Kong

What you?ll do?

  • Design and implement projects to improve merchant service standards for all types of products on our platform

  • Drive adoption and organize training on Klook technology solutions for merchants to improve efficiency

  • Work closely with management of top merchants to design service enhancement plans

  • Be the operations team?s representative on the ground to provide support and be a thought partner to country teams as well as feed insights back to head office teams

What you?ll need?

  • 7+ years in operations or account management in industries like travel, ecommerce, or tech startups

  • Experience in travel products such as Attractions & Shows, Tours & Activities, Events or Travel Transportation (eg. railway, bus, ferry) is a plus

  • Track record of successfully driving cross departmental projects is preferred

  • Fluent spoken and written Chinese and English. Fluent in Mandarin is a must.

  • Eager to work in small team and fast-paced environment

  • A start-up attitude ? highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that?s not afraid to work independently when required

  • Globally-minded and comfortable working with people from different cultural background and in different time zones

  • Bachelor's degree or above

What you?ll get?

  • An environment that values honesty, transparency and respect with awesome co-workers across Asia

  • The rare opportunity to be part of building a global travel brand, ensuring its success and evolving it for the future

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