Cvent Product Consultant, CrowdCompass in Ind - Gurgaon, Croatia

What You Will Be Doing

  • Support clients over the phone and email by answering their product questions and offering technical assistance

  • Offer best practice tips to clients in an effort to boost their meeting attendance via Cvent’s marketing engine

  • Gather client requirements for future releases of the product

  • Create and maintain all product documentation

  • Implement and manage the online portion of client events as and when needed

  • Gather client requirements and implement them in Cvent’s event management software

  • Communicate with the client and review the initial implementation with them and make required changes

  • Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals

  • Document all communication with the client in Cvent’s CRM software

What You Need for this Positon

  • Excellent communication skills (verbal and written)

  • Graduate/Undergraduate with strong analytical and logical skills

  • Experience in US Customer Service is a must

  • Preference would be given to candidates who have prior experience of having travelled, studied or worked abroad

  • Strong business acumen, ethics and high integrity

  • High comfort level in using online software products

  • Must be articulate, organized, detail-oriented and have the ability to multi-task

  • Quick learner, with a positive attitude and ability to work well within a team