ForeScout Technologies, Inc. Professional Services Engineer in London, United Kingdom

Professional Services Engineer

Professional Services
London, United Kingdom

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The Professional Services Engineer position at ForeScout offers the opportunity to design solutions and deploy ForeScout product in real-world customer environments. The Professional Services Engineer will deploy, optimize and troubleshoot ForeScout products at customer sites as well as provide on the job training to customers.

Position Responsibilities

  • Provide on-site and off-site ForeScout professional services to customers including, product deployment, configuration, health checks, optimization, training and troubleshooting.

  • Assist Sales with implementation capacity and network designs

  • Coordinate pre-installation calls and provide written post deployment summaries

  • Contribute to the development of best practices and training material

  • Collaborate with customer support, product management, R&D, marketing and sales regarding deployment techniques, feature requests, product issues and sentiment

Desired experience and expertise

  • 3+ years of technical professional services experience

  • Experience installing, managing and supporting production network and computer security systems comprised of multiple network hardware and software

  • Strong understanding of Routing, Switching, 802.1Q VLAN, VPN, LAN, WAN, RADIUS and Network Security

  • High level knowledge of Linux/UNIX operating systems

  • Knowledge of security standards, procedures and technologies

  • Network administrator experience and network security experience is a plus

  • Demonstrated excellent oral and written communications, including presentation skills for audiences of varying levels of technical understanding

  • Ability to travel domestically and internationally

  • Experience in federal environments a plus

Knowledge & Skills Required (optional)

  • A self motivated individual with a ‘can do’ attitude

  • Ability to work independently in a mixture of workplace environments including Fortune 1000 companies, military bases and government agencies.

Education

  • Bachelors Degree in Computer Science, Engineering or equivalent

  • Security certification such as CISSP, SSCP or GIAC is a plus

Travel

  • Willingness to travel 80%

  • Ability to travel domestically and internationally

  • Based in the proximity of a major airport