Salute My Job

Job Information

Gilead Sciences, Inc. Customer Service Specialist in Madrid, Spain

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site at!CK5mGhEKBggDEMenAhIHCgUI1A0QcQ/cacheable-task/2997$2151.htmld to apply for this job.

Job Description

The Customer Service specialist will be part of the Commercial Operations team reporting to the Senior Director leading the team. The Customer Service Specialist has the following responsibilities:

Key Responsibilities:

· To plan and foresee workload ensuring that adequate prioritization is applied ensuring all open orders are delivered on time in full.

· Work closely with our commercial and manufacturing partners to secure adequate stocking levels.

· Ensure on time in full market supply is delivered consistent with GDP/GMP compliance

· Manage all third party logistic suppliers ensuring GDP compliance is adhered to at all times. Manage oversight of all service level agreements.

· To work closely with Gilead Commercial stakeholders optimizing processes to enable speed of product to patients providing support to the commercial organization with timely responses to enquiries

· Participate in regular monthly/quarterly business reviews with commercial operations.

· Maintain accuracy of the Supply Chain Customer Services Master Data process in line with associated KPI’s.

· Lead and/or participate in Projects/Initiatives across Global Manufacturing and Supply Chain supporting all supply chain optimization initiatives.

· Provide monthly KPI reports to Business Units and Commercial teams.

· Liaising with Manufacturing to ensure accuracy regarding schedule adherence

· Review accuracy on customer forecast information to support all planning activities

· Establish adequate communication channels with Customers to gather the information needed for planning and implementation plans.

· Secure on time and accurate order management process.

· Process improvement and innovation

Professional skills/knowledge

· Previous experience in a Customer Services role within a Pharmaceutical and Supply chain environment.

· Thorough knowledge of Logistics Supply chain management

· Understanding of Forecasting and Supply and Demand Supply Chain models

· Strong communication and interpersonal skills with an ability to influence in a positive manner

· Excellent organisational and planning skills

· Excellent understanding of ERP systems specifically Oracle

· Excellent understanding of MS office

· Understanding of Quality Management and compliance systems within the Pharmaceutical industry

· Drive manage and drive projects to completion

· Ability to generate appropriate and robust business relationships with customers

· Deal with difficult customer communications

· Ability to influence customers where necessary

· Work within a dynamic Team environment

· Fluent English speaker and writer


· Resilient profile with the ability to deliver in an ambiguous environment

· Ability to engage and manage multiple stakeholders to achieve the objective

· Curious with learning agility

· Operationally excellent

· Organised with systematic approach to prioritisation

· Process orientated to achieve the business objective

· Able to combine operational and strategical job contents

Gilead Core Values

· Integrity (always doing the right thing),

· Teamwork (collaborating in good faith),

· Excellence (working at a high level of commitment and capability)

· Accountability (taking personal responsibility).

· Inclusion (encouraging diversity)

Equal Employment Opportunity (EEO)

It is the policy of Gilead Sciences, Inc. and its subsidiaries and affiliates (collectively "Gilead" or the "Company") to recruit select and employ the most qualified persons available for positions throughout the Company. Except if otherwise provided by applicable law, all employment actions relating to issues such as compensation, benefits, transfers, layoffs, returns from layoffs, company-sponsored training, education assistance, social and recreational programs are administered on a non-discriminatory basis (i.e. without regard to protected characteristics or prohibited grounds, which may include an individual’s gender, race, color, national origin, ancestry, religion, creed, physical or mental disability, marital status, sexual orientation, medical condition, veteran status, and age, unless such protection is prohibited by federal, state, municipal, provincial, local or other applicable laws). Gilead also prohibits discrimination based on any other characteristics protected by applicable laws.

For Current Gilead Employees and Contractors:

Please log onto your Internal Career Site at!CK5mGhEKBggDEMenAhIHCgUI1A0QcQ/cacheable-task/2997$2151.htmld to apply for this job.

Gilead Sciences, Inc. is a research-based biopharmaceutical company that discovers, develops and commercialises innovative medicines in areas of unmet medical need. With each new discovery and investigational drug candidate, we seek to improve the care of patients living with life-threatening diseases around the world. Gilead’s therapeutic areas of focus include HIV/AIDS, liver diseases, cancer and inflammation, and serious respiratory and cardiovascular conditions.

If this is not the right move for you now but remain interested in a career at Gilead Sciences please connect with us via our talent community at