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Citi CBNA O and T Transaction Services Representative in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: Bachelor's Degree

  • Job Function: Transaction Processing

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19022781

Description

Transaction Svs Rep 3

This role will be responsible in performing maker role for OneBill and Rewards process which covers support function on the following:

  • Monitors and ensure processing of Citi 1Bill transactions from enrolments/payments processing to the service fee preparation for certain merchants

  • Uploading of 1Bill file by Merchants which will be prepared as a report on Citibank's end

  • Preparation of Batch Upload and DE entries for cards payments received from different sources

  • Preparation of PCKI file, which will be uploaded in the system to automatically place notes on GIME screens of customer accounts.

  • Cancellation and/or deletion of loan plans in the system for both cards and loans account

  • Processing of different Rewards related customer requests filed in Eclipse eSMS

  • Processing of Rewards Upload

  • Scheduling of pick-up by the vendor of check payments for loan accounts from the customers

  • Preparation of Cebu Pacific rewards redemption and reject processing

  • Preparation of Philippine Airlines rewards reject letters

  • Running of reports to generate list of staff with salary loans per corporate client to be sent out to the respective companies

  • Provides necessary MIS related to the function

  • This person should be able to render back-up support for colleagues in the Cards and Loans Operations area

Qualifications

  • Good Communication skills both in Oral and Written (English)

  • Good Active Listening Skills

  • Adaptable and Able to handle multiple tasks

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.

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