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Citi ROHQ TLP Talent and Diversity Group Manager in Manila, Philippines

  • Primary Location: Philippines,National Capital,Manila

  • Education: None

  • Job Function: Human Resources

  • Schedule: Full-time

  • Shift: Day Job

  • Employee Status: Regular

  • Travel Time: No

  • Job ID: 19029509


  • The Talent and Learning Team consult across the Asia Pacific franchise, aiming to maximize organizational performance to meet current and future business objectives

  • This is achieved by partnering with the business to identify opportunities and initiatives relating to the development of capability, talent, and leaders; diversity and inclusion; and business performance

  • Our team is responsible for identifying, analyzing, sourcing/developing, implementing, and evaluating solutions for businesses, in full partnership and collaboration with relevant business leaders, HR and regional/global colleagues

  • We are embracing a digital and growth mindset, owning our own development and leveraging the power and breadth of Citi’s diverse talent as we aspire to be the best for our clients and each other

Job Responsibilities:

  • Proactive oversight of all regional Talent & Learning Implementation activities to ensure operational efficiency, consistency and cost effectiveness whilst maintaining the highest quality standards

  • Responsible for driving continuous operational effectiveness and ensuring that the organizational structure is aligned to evolving business needs

  • Provide effective leadership to the team:Hire, coach, develop and retain team members, ensuring each one is continually building upon their skills and capabilities

  • Build manager capability and a strong succession pipeline within the Implementation Services team

  • Act as the conduit between Talent & Learning Advisors and internal/ external solutions teams to implement their Talent & Learning needs; responsible for the smooth and effective delivery and implementation of multiple regional talent and learning programs to achieve client outcomes, within time and budget scope

  • Build and maintain strong relationships with all colleagues and stakeholders, including Talent and Learning Advisory team, Talent & Learning Shared Services, country business training teams, regional and global partners

  • Provide regional oversight of the Learning Management System and own the relationship with Talent & Learning Shared Services

  • In partnership with Talent & Learning Shared Services, deliver a Talent & Learning dashboard of critical metrics that drive decisions and enable us to demonstrate continuous improvement

  • Collaborate with in-country partners to ensure consistency of program management approach and learner and vendor experience

  • Provide oversight on the in-take and governance of instructor-led training programs, including budgeting, coordinating of training venues, technical equipment, support/facilities, catering, travel arrangements, and identifying and booking faculty (internal and external), other logistics and communications and coordinate with Talent & Learning Shared Services for deployment support

  • Provide oversight and review the training nomination/registration process and tracking registration trends; support the Talent & Learning Advisors with recommendations on the learning programs to meet business initiatives and priorities

  • Represent Talent & Learning Implementation Services from an Asia perspective and share best practices globally


  • Clear awareness of Talent, Diversity, Learning and Performance purpose and offerings in the local/regional and internal/external context

  • Outstanding relationship skills, so as to enable the development of productive and trusted relationships within Talent & Learning, HR (globally, regionally and locally), and other internal and external partners

  • Accountability and execution, consistently operating at high standards of quality and accuracy within required timeframes. Ensures decisions are made, and outcomes delivered

  • Superior communication, consulting and influencing skills

  • Ability to collaborate, challenge and influence internal stakeholders at various levels in a matrixed environment

  • Capable of performing effectively in complex situations with limited guidance, and unafraid to challenge the status quo

  • Self-starter who is positive, energetic, highly organized and able to prioritize and act upon the critical issues whilst keeping communication channels open to relevant stakeholders

  • Commitment to quality and experience in successfully redesigning processes to maximize effectiveness and minimize cost

  • Strong analysis and decision making capability; able to identify and understand the primary issues, problems and opportunities and develop appropriate solutions

  • Ability to prioritize multiple complex projects and adapt to rapidly evolving and changing priorities; displaying resilience and flexibility

  • Strong analytical, critical thinking, project management and process management skills

Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.