Stericycle Bilingual Inbound Customer Experience Agent - Montreal, QC in Montreal, California

Bilingual Inbound Customer Experience Agent - Montreal, QC

  • Job ID #:28733

  • Position Type:Full-Time

  • Education Required:HS Diploma/GED

  • Experience Required:Not Indicated

  • Location:CA-QC-Montreal

  • Functional Area:Customer Experience

  • Relocation Provided:No

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Position Description:

The Team Members are an integral part of the Call Centre team within the Communication Solutions business.•This position is the primary interface with the customers on a daily basis.•This position will be responsible for professionally answering multiple call types, providing a superior level of customer service and responding effectively and thoroughly to a wide variety of customer issues.•This position is primarily responsible for handling calls and professionally completing the call by responding to the client using the scripted responses.•Client calls may involve both routine and some non-routine customer and telephone answering service calls•Client calls will include businesses with multiple locations, service specialties and call structures, product support, customer retention and advanced non for profit and commercial businesses.•Other client support will be added as needed Most client calls that will involve researching and gathering of information and independent judgment is often needed to determine level of urgency and appropriate response•Intermediate to advanced technical skills and may operate multiple remote systems or software simultaneously•May be assigned to a dedicated client for specialized training and support•Ability to provide occasional outgoing call sales support as needed•Participates in training and team meetings as required•Reports to Supervisor, Customer Experience

Position Requirements:

•High School Diploma or GED equivalent preferred•Proven Customer Service Experience within a Call Centre environment preferred•Computer literacy required


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Stericycle is an EEO Affirmative Action Employer. It is the policy of Stericycle to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law.