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FoxTel Service Delivery & Compliance Manager in North Ryde, Australia

Service Delivery & Compliance Manager

Location: North Ryde

At Foxtel, we’re bringing television to Australians like never before. Our mission is to provide Australia’s best value streamed and live sport, movies, drama, news and entertainment experience.

We work as a team, we’re agile and we’re accountable. We put the customer first and we’re passionate about what we do. We have fun and we’re different, better, special.

We are currently on the lookout for a Service Delivery & Compliance Manager to come and lead our team and provide cross-functional services for a variety of groups at Foxtel such as Broadcast, OTT and IT.

You will hold the ability to manage a diverse team of 7 direct reports alongside holding the tenacity to drive actions despite the negative opinions and adversity.

The successful candidate will provide effective ITIL based Service Management and Audit Compliance across the group and will be required to ensure continual improvement across all processes related to Service Delivery.

Your purpose

  • Develop and maintain all incident management process across FoxCo, ensuring that all departments are trained and aware.

  • Lead the platform change process, ensuring a standard approach across all systems and operational teams

  • Lead and Identify opportunities for Continuous improvement of systems, processes, performance, productivity and effectiveness.

  • Support risk assessment activities and complete mitigation activities for known risks.

  • Hold functional ownership over Audit and Compliance and Service Delivery

Your capability

  • Proven ability to effectively lead, develop and motivate teams with diverse skill sets

  • Tenacity to drive actions despite negative opinion and adversity and to bring disparate views to a successful conclusion and way forward

  • Ability to work effectively in a high demand, team-oriented and fast paced environment

  • Ideally 8 - 10 years’ experience in Service Delivery, Audit Compliance and Risk\

  • Experience and demonstrated ability of strong process management in complex, multifaceted organisations is essential

What’s in it for you?

We have a benefits program with something for everyone. But we’re in the entertainment business and we connect Australians to all the stories they love, so what would a Foxtel benefits program be without a free Foxtel subscription and discounted broadband!

Above all, we love entertainment and, if you do too, you’ll love working with us. So if you’re excited about this opportunity, please click ‘Apply now’.

A note to recruitment agencies - we have this role covered. There is no need to get in touch, we do not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.

AUS Eastern Standard Time

AUS Eastern Standard Time