Travelers Billing & Payment Specialist (10 month contract) in Oakville, Ontario
Billing & Payment Specialist (10 month contract)
Primary Job Duties & Responsibilities:
Accurately analyzes, researches, and processes all payments and other research requests within established timeframes on moderate to high complex work.
Daily balancing and reconciliation of payments and bank deposits.
Acts within approved Authority limits as outlined by the business.
Corresponds with customers, agents, Business Centers, financial institutions and vendors via
written and/or phone.
Contributes to production performance and quality practices to achieve positive results.
Identifies, defines and implements production performance and quality standards for continuous improvements.
Researches, resolves, and reconciles discrepancies with Business Centers, customers, and financial institutions.
Resolves inquiries from internal and external customers, including agents, vendors, mortgage companies, etc. and responds to these customers promptly and courteously.
Reconciles transactions with the billing system, performs billing-related research, and coordinates settlements. Examples include researching and applying/handling payments or refunds, resolving problems related to financial transactions, and resolving billing or banking discrepancies.
May prepare journals entries where necessary.
May lead, assign work or train and provide guidance to others.
May complete ad-hoc requests.
Identifies current or future problems or opportunities.
Analyzes, synthesizes and compares information to understand issues, identify cause/effect relationships and explore alternative solutions to support sound decision making.
Perform other duties as assigned
Job Opening ID:
Equal Employment Opportunity Statement:
Travelers is an equal opportunity employer.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
Job Specific & Technical Skills & Competencies:
Intermediate customer service skills.
Intermediate MS Word and Excel skills.
Administrative/Clerical, Corporate Services/Other
The billing and payment family is responsible for the administration of billing, remittance
and customer service functions.
Under moderate supervision performs intermediate to advanced level billing, remittance
application, balancing and/or customer service functions.
This job does not manage others
This job works under Moderate Supervision: Incumbent performs standard and routine
assignments independently to conclusion; unusual problems which may require exceptions to procedures or processes are referred to the supervisor
Education, Work Experience & Knowledge:
College diploma or University degree or equivalent work experience preferred.
Two or more years of experience in a Billing or collections environment preferred.
Intermediate customer service skills.
Intermediate verbal, written, and listening communication skills.
Thorough Large volume transaction experience preferred
Minimum requirements- High school diploma or equivalent required.
One year work experience in Billing or Collections required.
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Oakville - Ontario - Canada
We are committed to valuing the diversity that exists among our workforce, our business partners, our customers and our communities. With respect to our workforce, we are committed to not only increasing diversity in our hiring at all levels but also fostering an inclusive environment where all employees, regardless of race, color, religion, gender, gender identity, age, national origin, disability, veteran status, marital status, sexual orientation, genetic information or any other status or condition protected by law, can develop and thrive.