Institutional Shareholder Services, Inc. ESG Client Consultant in Paris, France

ISS ESG is looking for a new member of its Client Success team, which helps clients successfully integrate our ESG solutions into their investment and stewardship processes. This position is located in ISS’ Paris office. You will be part of a team that is the hub for our day-to-day and proactive interaction with clients, and with a high level of interaction with ISS’ Sales, Research, and Product teams. The Client Success team operates as a functional unit that focuses on providing clients in-depth expertise of our solutions and how clients can fully leverage them. Client Success consultants provide daily support to clients, and ensure that client service–related activities are carried out with exceptional quality.

To succeed in this role, you need to have a genuine interest in area of Sustainable and Responsible investments, including all aspects of Environmental, Social and Governance (ESG) research and topics. You are dedicated and thrive in a role where you provide world-class client service, and interact successfully with internal sales, research, and product teams that provide essential support in meeting client needs. The role requires a high level of professional skills, excellent communication skills, the ability to multi-task and manage timelines, as well as a flexible and solutions-oriented attitude.

  • Proactively monitor and ensure client satisfaction

  • Own and manage client inquiry and issue resolution process, utilizing SalesForce.com and other internal tools

  • Identify accounts at risk and create plans to ensure revenue and client retention

  • Conduct calls/on-site visits with clients (incl. training, relationship planning and review)

  • Identify and communicate up-sell opportunities to sales team

  • Provide subject matter expertise for the full ISS ESG product suite

  • Perform testing of new product features

  • Encourage and facilitate meetings between clients and research analysts

  • Assess client reporting needs and coordinate report delivery

  • Communicate market requirements to ISS business leaders

  • Proactively communicate and educate clients on key ESG matters

  • Fluency in French and English

  • Bachelor’s degree required, MBA or masters a plus

  • Approximately 5 years of experience in a client service or research position; investment management, SRI-market or corporate governance industries a plus

  • Proactive positive attitude, innovative, motivated, client-oriented and commercially-aware thinker with strong attention to detail

  • Demonstrated project management skill – define scope, resources and time lines and manage to deliverables

  • Strong multi-tasking skills, with the judgment skills to help set priorities

  • Excellent organizational and verbal skills

  • Absolute personal and business integrity

  • Willingness to travel

To all recruitment agencies: ISS does not accept unsolicited CVs/Resumes. Please do not forward CVs/Resumes to any ISS employee, location or website. ISS is not responsible for any fees related to unsolicited CVs/Resumes.

ID: 2019-2219

External Company Name: Institutional Shareholder Services Inc

External Company URL: www.issgovernance.com

Street: 153 Rue Saint Martin