Caterpillar, Inc. Customer Service Coordinator in Queensland, Australia
Customer Service Coordinator
BRIEF JOB DESCRIPTION :
Caterpillarof Australia isseeking anexperiencedCustomer ServiceCoordinatortojoinourCustomerService team located inYatala, QLD.Youwill be the firstpoint of contact for all Dealerrequirements in regards to Caterpillar parts order management and expeditingenquiries.
Thisrole will see youanalysing,interpreting,communicatingaccurateand timely order information through the dealer network. You will be requiredto maintain and develop positive relationships with dealers and internaldepartments to resolve queries, improve processes and satisfy dealerrequirements.
Primary Responsibilities of therole include, but are not limited to :
Manageandmonitor salesordersthrough the system to ensure full delivery of parts tothedealer network
Facilitate material availability tofulfil critical customer orders
Maintaining high velocity related toorder-to-delivery time
Manage Machine Down dealer ordersthrough to delivery
Investigate and resolve orderexceptions
Manage new product parts information tomeet dealer requirements and provides parts order information
Maintaining relationships with dealersand internal departments to resolve queries by identifying and implementingeffectivesolutions,
ensuringthat processes are established andmaintained throughout
Manage dealer enquiries throughinternal Ticket Systems
Support call centre operations byansweringandresolving inbounddealer calls
Weekly management of customer servicereports
Strongorganisationalandtime management skills, accuracy of data entry and a strong attention to detail
Ability to demonstrate initiative,learn new tasks and concepts quickly
Capable of learning multiple internalprocesses and systems with adherence to policies and procedures
Support new and existing processes toimprove customer service levels
Ad hoc administration and project workas directed
Excellent team player with strong workethics
Work a roster of varying start andfinish timesofbetween the hours of6amto6pm
Work as part of an on callafterhours rotational rosterprogram, after completion ofthetrainingperiod
To be successful in this role, ideallyyou may have goodknowledge ofdealernetwork, parts order processing and dealer support with demonstrated similarcustomer servicejob experience. Youwill have high familiarity with parts distribution, strong product knowledgewith an understanding of warehouseandtransportationprocesses. You will be a self-starter with high self-motivation andorganisational skills. You will have excellent written and verbal communicationand problem solving skills to identify and communicate solutions/status forthedealer.You will possess anupbeatpositive attitude withthe willingnesstolearn, grow and evolve with therole.
To be eligible you must possess Australian Citizenship or Australian Permanent Residency.
Primary Location Australia-Queensland-Yatala
Unposting Date: Mar 16, 2019, 7:59:00 AM
EEO/AA Employer. All qualified individuals – including minorities, females, veterans and individuals with disabilities – are encouraged to apply.
Req ID: 1900013Z