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The Estee Lauder Companies Education Manager, Clinique/ADF/LAB,TR China in Shanghai, China

Education Manager, Clinique/ADF/LAB,TR China

Brand: Estée Lauder Companies



  • Education Manager isresponsible for implementing brand’s global education strategy & guidelinesand align it with Travel Retail APAC overall strategy for the country.

  • She/he will collaborate withall the functions in the brand to develop effective retail educationprogram for all the field team (Clinique Consultants, Lab Series Skincarespecialist and generic staffs).

  • She/he has to work closelywith Regional Education Manger to develop customized and diversifiedtraining contents in both digital and class room seminar to engage with confidenceand to drive productivity.

  • She/he should have a passionto motivate, create enthusiasm, inspire and enable people to achieve teamgoal.


  1. Retail Education andExecution
  • Plan and execute seasonal seminars and all field programs accordingto market strategy in order to ensure field team are confident to achieve result.

  • Facilitation of core education programs provided by global/regionaleducation team.

  • Adapt seminar strategy to custom-fit needs of each Travel Retailmarket / retailer and level of audience to ensure immediate translation oflearning and provide feedback to follow-up.

  • Strengthen team spirit and partner with retailers to supporttraining program for generic staffs.

  1. Coaching and TalentDevelopment
  • Representthe brands as a role model, set the example and provide direction to the fieldteam.

  • Conducton-counter coaching and where permitted, work in store with Consultants todemonstrate product knowledge and selling techniques.

  • Communicatewith sales partner / retailer to ensure consistent in-store message; develop,execute and follow up especially for the top doors in TR China.

  • GrowSales and Education Coordinator / Field Trainer skills by leveraging their coachingand leadership capabilities.

  1. Sales Performance andProductivity
  • Achieveall retail KPI’s on overall retail growth and increase in productivity by providingmotivation program which is in-line with retail strategy.

  • Partnerwith Sales team to plan and execute on-counter events.

  1. Collaboration and Partnership
  • Play a key role in coordinating and collaborating with Regionalteam to develop Chinese Travelling Consumer engagement program.

  • Collaborate with Affiliate’s education for training support orsharing resources.

  • Align and engage team members to achieve Brand objectives.

  1. Other Tasks
  • Perform fundamental educationadministration to all training matters, motivation program, organizingworkshop that impact field team.

  • Support digital learning and performsupporting training logistic and administrative duties that involve 3 rd party vendor.

  • Manage and administer educationbudget and allocations for programs delivered to Consultants and GenericStaff.

  • Ensure Clinique Consultants and LabSeries Skincare specialist adhere to brand’simage as well as high standard of grooming.

  • Generate reports to reflect market statusand provide education feedback.

  • To be involved in the planning andexecution of the Brand Education Meeting.

  • Collate education related feedback / reportsto Regional Education Manager.


  • University degree holder preferred

  • Above 5 years of relevant training ortraining-related experience, preferably in cosmetics / Travel Retail business

  • Excellent communication skills (bothoral & written) in English and Mandarin are must.

  • Self-starter and have the abilityto influence and motivate others.

  • Strong presentation skills

  • Good in social media influencing onBrand Equity and digital capability

  • Willingness to travel (60%)

Job: Education / Training

Primary Location: Asia Pacific-CN-Shanghai

Job Type: Standard

Schedule: Full-time

Shift: 1st (Day) Shift

Travel: Yes, 75 % of the Time

Job Number: 1919487