SAP Senior User Experience Research Specialist - SuccessFactors Job in Shanghai, China

Requisition ID: 208834

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time


At SAP SuccessFactors we have started as Human Revolution. Using the latest technology, we are unlocking human potential and transforming our customer’s workforces in ways they never imagined. We are digitally transforming their businesses into the next generation of intelligent enterprises. Because people are at the heart of every business transformation and people are the heart of our business. The SAP SuccessFactors product suite spans core human resources and payroll, analytics-based hiring and customized onboarding, continuous performance management, intelligent succession and more. We operate the largest HCM Cloud in the world, supporting over 120 million users with over a billion transactions for customers across 26 industries in over 90 countries. Our co-located agile teams have end-to-end ownership of product, design, development, release, user assistance, and cloud operations capabilities. We are looking for the best talent to join our team and deliver continuous innovations in the cloud, while bringing purpose to their lives and more meaning to their work. Join us today and become a part of the Human Revolution.


  • Support the design effort of the SuccessFactors mobile and desktop product in concert with our overall vision and strategy

  • Coordinate and lead research efforts within our customer-centric research program

  • Engage with end users, customers and the sales team to better understand the needs and workflows of the end users, and collaborate on concepts for new functionality

  • Deliver insights into human behavior in the workplace

  • Demonstrate experience working with complex user flows, configurable and data-driven products

  • Participate in a beginning to end process model to deliver thoughtful product

  • Plan and lead workshops to drive understanding and innovation during product ideation cycles

  • Work closely with Product Designers, Product Managers, and Developers to provide our customers with fresh, friendly, and simple user experiences no matter their function or role within the application

  • Take responsibility for usability testing and providing Product Design sign off for releases

  • Be adaptable to challenges and flexible with change

  • Communicate and collaborate with colleagues across all levels, teams, location and willing to take ownership


  • A minimum of 3 to 5 years of experience working as Product Researcher or UX researcher - preferably in a SaaS or consumer app company

  • Comprehensive knowledge and experience in modern digital product research

  • Mobile iOS and/or Android experience

  • Experience in research proposals at the front-end; analysis and direction at completion

  • Self-motivated fast learner with exceptional follow-through while operating with a sense of urgency

  • Experience working in a large & geographically dispersed product-driven environment

  • Previous work history in enterprise software companies



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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