SAP User Assistance Developer Job in Shanghai, China

Requisition ID: 208598

Work Area: Software-Design and Development

Expected Travel: 0 - 10%

Career Status: Professional

Employment Type: Regular Full Time

Career Level: T2

Recruiter Name: Bonnie Li


At SAP SuccessFactors we have started as Human Revolution. Using the latest technology, we are unlocking human potential and transforming our customer’s workforces in ways they never imagined. We are digitally transforming their businesses into the next generation of intelligent enterprises. Because people are at the heart of every business transformation and people are the heart of our business. The SAP SuccessFactors product suite spans core human resources and payroll, analytics-based hiring and customized onboarding, continuous performance management, intelligent succession and more. We operate the largest HCM Cloud in the world, supporting over 120 million users with over a billion transactions for customers across 26 industries in over 90 countries. Our co-located agile teams have end-to-end ownership of product, design, development, release, user assistance, and cloud operations capabilities. We are looking for the best talent to join our team and deliver continuous innovations in the cloud, while bringing purpose to their lives and more meaning to their work. Join us today and become a part of the Human Revolution.

Responsibilities and Tasks

  • Plan delivery of and create user assistance assets that enable consumers to deploy, administer, and use SAP software. User assistance deliverables can include terminology, UI texts, configuration guides, videos, context-sensitive help, tutorials, and social media content.

  • Provide estimates, key deliverables, and milestones within a given release.

  • Has a deep understanding of the software and target audience, and uses appropriate language, style, and tone.

  • Research user requirements and ensure that the content is aligned with the relevant documentation standards, guidelines, and content architecture.

  • Work in close cooperation with other SAP teams (for example, product management, customer enablement, support, and UX) to produce high-quality deliverables.

  • Actively strive to engage with consumers to gather requirements and feedback.

  • Assure the linguistic correctness, technical accuracy, and usability of the content. Quality measures that can be taken include using the product to test content before publishing, submitting content for review by subject matter experts, and having content submitted for language, copy, or developmental editing, where applicable.

  • Contribute to user assistance projects and initiatives for continuous improvements and innovation to User Assistance tools, processes, and content as applicable. Projects can be within a specific unit or across units. Requirements

  • Undergraduate degree

  • Excellent writing, communication, presentation, and project management skills

  • Creative thinking

  • Capable of working in cross-cultural, global teams, and engaging with multiple stakeholders within SAP as well as customers

  • Experience creating e-learning solutions is a plus

  • 2 years’ experience in creating technical and/or business process documentation

  • Proficiency in Microsoft Office tools

  • Experience in documenting Cloud applications is a plus



Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now .


To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: or , APJ: , EMEA: ).

Successful candidates might be required to undergo a background verification with an external vendor.

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