Red Hat NFV Customer Success Manager in Singapore, Singapore
At Red Hat, we connect an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing solutions. We offer cloud, Linux, middleware, storage, and virtualization technologies, together with award-winning global customer support, consulting, and implementation services. Red Hat is a rapidly growing company supporting more than 90% of Fortune 500 companies.
The Red Hat Global Customer Success (GCS) team is looking for a technically savvy and experienced project manager with a passion for open source to join us as an NFV Success Manager with a focus on Red Hat OpenStack Platform in Singapore. In this role, you will be crucial in engaging with Red Hat's telecommunication customers and partners to guide them through successful network functions virtualization (NFV) infrastructure transformation running on Red Hat OpenStack Platform. You’ll provide consistent engagement throughout customer adoption journeys, beginning in the presales phase and continuing to production with a focus on coordinating various programs available through Red Hat's engineering and support teams. As an NFV Customer Success Manager, you will have an opportunity to take ownership of key customer relationships and strategic program initiatives. Your success will be heavily dependent on consistent high-quality collaboration and engagement with customer and internal teams across the organization, including Engineering, Product Management, Support, Sales, and Consulting teams.
Primary job responsibilities
Be responsible for the overall customer journey aligned with NFV deployment projects; collaborate with other associates within Red Hat to resolve technical issues
Understand telco network landscape, including high-level knowledge of common network function (vEPC, IMS, etc.) and the advantages of NFV Infrastructure
Carry out and maintain customer success plans during the NFV adoption phase together with customers to enable a successful adoption of our solutions
Evangelize our solutions with our customers' management teams and technical teams including developers and IT
Participate in key customer meetings and quarterly executive business reviews (EBRs)
Provide feedback via established Voice of Customer processes to ensure that customer business requirements are being captured and addressed appropriately
Collaborate with sales and technical delivery teams to bring our customers the best solutions from across the Red Hat's cloud infrastructure solutions portfolio
5+ years of experience in technical account management, consulting, customer success, sales engineering, IT architecture, or equivalent supporting enterprise development teams or customers
Experience working for a telecommunications operator or vendor primarily engaged in the telco industry
Experience being the leading engagement role with a customer and coordinating engagements of other internal stakeholders
Technical mindset for successful project management
Superior project management skills; any relevant certifications are a plus
Focus on the customer and on delivering the best outcomes for the customer
Ability to work without direct supervision with a high degree of discipline and organization
Ability to work in a fast-paced environment, handling multiple priorities
Proven ability to build and nurture relationships across multiple teams and channels
Proven ability to map customer business processes to the capabilities of our offerings
Excellent interpersonal skills and the ability to guide change and motivate various stakeholders, supported by good communication, presentation, and persuasion skills
Solid engagement skills with an ability to establish a trusted advisor relationship with business decision-makers and influencers
Experience working in a mixed field engagement and remote work environment
Willingness to travel up to 50%
Curiosity, willingness to seek out opportunities to learn and ask questions
Accountability and initiative
Ability to embrace continuous change in the open hybrid cloud landscape
Passion for open source and technology and ability to develop great relationships with customers and collaborators
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Job ID 62070
Category Technical Support