Marriott Guest Services Agent in Stockholm, Sweden
Job Number 17002872
Job Category Rooms and Guest Services Operations
Location Sheraton Stockholm Hotel, Stockholm, Sweden VIEW ON MAP
Brand Sheraton Hotels & Resorts
Position Type Non-Management/Hourly
Start Your Journey With Us
At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.
Your Main Responsibilities:
To welcome guests to the Hotel, answer guest questions and resolve guest problems.
To perform check in, check out duties and receive payments for guests.
Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
Communication and recording of complaints
Be aware of daily functions, events, VIP and group arrivals
Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
Awareness of regular guest names & requirements
Reporting of issues as they arise
Maintain Department standards
Seek opportunities to upgrade or sell additional services to guests
Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments
Our Main Requirements:
Education in Hospitality Management or similar is an strong advantage
At least 1 year experience in hotel reception
Experienced user of Opera
Knowledgeable and well-connected in the hotel industry
Service- minded, result and self-driven
Excellent communication and presentation skills
Fluency in Swedish and English
If the above description fits your next career desire, then we very much look forward to hearing from you with a complete application package.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.