Marriott Guest Services Agent in Stockholm, Sweden

Job Number 17002872

Job Category Rooms and Guest Services Operations

Location Sheraton Stockholm Hotel, Stockholm, Sweden VIEW ON MAP

Brand Sheraton Hotels & Resorts

Schedule Full-time

Relocation? No

Position Type Non-Management/Hourly

Start Your Journey With Us

At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another – and are driven to make things better. We love what we do, and we give it all we’ve got – on property and off. When guests stay with us, it’s not just a room with a bed that they’re buying. It’s an experience. We’re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton.

Your Main Responsibilities:

  • To welcome guests to the Hotel, answer guest questions and resolve guest problems.

  • To perform check in, check out duties and receive payments for guests.

  • Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.

  • Communication and recording of complaints

  • Be aware of daily functions, events, VIP and group arrivals

  • Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.

  • Awareness of regular guest names & requirements

  • Reporting of issues as they arise

  • Maintain Department standards

  • Seek opportunities to upgrade or sell additional services to guests

  • Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments

Our Main Requirements:

  • Education in Hospitality Management or similar is an strong advantage

  • At least 1 year experience in hotel reception

  • Experienced user of Opera

  • Knowledgeable and well-connected in the hotel industry

  • Service- minded, result and self-driven

  • Excellent communication and presentation skills

  • Fluency in Swedish and English

If the above description fits your next career desire, then we very much look forward to hearing from you with a complete application package.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.