Hitachi Data Systems Master Post-Sales Project-Program Manager - 023441 in Toronto, Canada
Title: Master Post-Sales Project-Program Manager Location: CAN-Toronto
Hitachi Vantara combines technology, intellectual property and industry knowledge to deliver data-managing solutions that help enterprises improve their customers’ experiences, develop new revenue streams, and lower the costs of business. Hitachi Vantara elevates your innovation advantage by combining IT, operational technology (OT) and domain expertise. Come join our team and our employee-focused culture, and help drive our customers’ data to meaningful customer outcomes.
The Role Responsible for the management and delivery of large, complex and multifaceted projects and programs throughout the full lifecycle; from definition through to successful completion, using the Hitachi standard methodologies and management tools. To undertake full project and program management responsibilities for multiple solutions and services engagements, including complex, US wide engagements with multiple workstreams. Providing effective leadership to engagement delivery resources, other GSS staff, partners, suppliers and customers to ensure of a successful for all parties and that the agreed Hitachi profit objectives are met or exceeded whilst maintaining an exemplary level of customer satisfaction.
Establish, agree and own the required plans for each assigned engagement, in line with Hitachi standards and practices During the proposal phase, pro-actively review all expressed customer requirements and integrate these into the single project plan, ensuring that the project definition and plan are complete with reference to the deliverables, completion criteria, key dates, milestones, effort and cost Ensure that a full risk assessment is undertaken, a risk register is created and the risks are actively managed throughout delivery. Develop and manage contingency plans as required Drive the execution process to achieve the defined scope and deliverables to the dates and milestones set and agreed in the plan and contract. Control out-of-scope requests and initiate corrective action either to bring back into scope or to negotiate contract extension or change control Operate tight controls to monitor and report on progress, specifically recording all costs and effort expended on the project Report progress to both the customer and Hitachi line management, ensuring a sound, comprehensive status is reported and all issues, risks and exposure are highlighted in a timely and effective manner Provide team leadership to all engagement participants, and ensure that a sense of common purpose is developed, and effective relationships exist between all parties Overall, ensure that all completion milestones are achieved, obtaining customer sign-off and acceptance certification. Manage or participate in any post project reviews, and feedback lessons learned as part of Hitachi process improvement Ensure that the Hitachi Data Systems brand value is enhanced through maintaining high customer satisfaction throughout the project and, where customer policy allows, that the customer can be referenced for the service delivered Ensure all engagements are appropriately resourced and that resources are assigned within Changepoint for time management purposes. Ensure budgeted and planned hours are maintained accurately and time, expense and invoice approvals are dealt with in a timely manner. Folders need to be retained according to published standards to satisfy audits Identify opportunities for improving existing processes to aid with the continuous improvement of the Project & Program Management Practice through the on-going development of best practices, tools and templates Ensure Hitachi quality and best practices are met by maintaining and developing with a high standard of professionalism at all times and ensuring high customer satisfaction. Continually develop personal skills and experience Maintain up to date knowledge of all core Hitachi Data Systems products and services Take advantage of all types of available education material to broaden skills and develop agreed areas of specialisation Develop knowledge of industry best practises for specific solution areas Success of all assigned engagements - ability to plan, manage risk and assess complex situations and deliver engagement on time, within budget and meeting expectations Compliance with time and expense reporting guidelines Willingness of the wider Hitachi teams such as Sales to include the Program Manager in future engagements Usage and development of published Hitachi service delivery methodology’s, tools, and systems Billable and Utilisation percentage as a function of time-reporting Compliance with skills-development plan
Minimum 10 years of relevant experience with at least 3 years in Program Management within technology and enterprise environments Experience with the full Microsoft Suite, including Excel, Word and Powerpoint. Experience with and/or knowledge of Project Management Tools and Sharepoint is required Demonstrated ability to complete tasks throughout the full project and program lifecycle from initiation through to successful completion A willingness to work a flexible schedule and to travel Bachelor’s degree in Computer Science, Engineering, Mathematics, or equivalent education or experience Excellent stakeholder management - highly articulate, excellent communication skills and able to build relationships with key stakeholders including the Customer, Hitachi and the wider One Hitachi Self- motivated and proactive Proven track record of working well independently, or as part of a team and leading teams that include Hitachi personnel such as Sales, Pre-Sales, CS&S, the wider One Hitachi and customer resources Eager to learn and develop technical skills as well as learn professional behaviours The ability to detect possible causes of conflict or customer dissatisfaction early in the cycle and the ability to take decisive action to resolve them Knowledge of industry best practices for specific solution areas Industry recognised Project and Programme Management certifications - Project Management Institute PMP and Managing Successful Programmes Practitioner preferred