BMO Financial Group Financial Planning Associate in Vancouver, British Columbia

Description:

Under the direction of the Manager, Financial Planning Support and the FP, this role is responsible for supporting up to four Financial Planners (who are each responsible for a portfolio of 350 customers) with administrative and business development activities to increase profitability, market share and NPS. The primary accountability of this role is to build a united One Wealth Team with the FPs, to invoke trust, build strong client relationships and expand the business growth potential of the FPs and the branch.

Key Accountabilities

Customer

  • Support the creation of financial plans, leveraging relevant tools and systems

  • Provide knowledge to customers on investment products and the differences between products

  • For portfolio customers with completed financial plan in the past 12 months, transact on:

  • Additional contributions to Mutual Fund accounts (e.g. TFSA, RESP)

  • Mutual Fund redemptions

  • GIC purchases, renewals and redemptions

  • Proactively identify asset consolidation opportunities (e.g. third party statements)

  • Preliminary analysis of outside investment statements (i.e. use of Morningstar tool)

  • Drive client loyalty (T-NPS) and growth by ensuring client needs are met or exceeded

  • Proactive customer outreach for appointment reminders which includes agenda, checklist and required items for meetings

  • Answer phone calls, emails and customer queries. Resolve half of customer calls without FP involvement

  • Coordinate seminars and events

  • Complete customer profiling updates

  • Project a professional and consistent image by adhering to organization’s brand, corporate identity and standards

Financial

  • Develop business for FPs by calling leads and booking quality appointments for FP, as per role objectives

  • Collaborate with BMO Partners and branch contacts to assist FPs by executing sales and referral opportunities, and in acquiring and retaining profitable customer relationships

  • Grow customer revenue by providing a great customer experience

  • Ensure efficient and effective service delivery

  • Support FP marketing strategy with specific tactics

Risk

  • Ensure compliance regulations are adhered

  • Ensure proper adherence to all aspects of First Principles, Our Code of Conduct and Ethics

  • Follow security and safeguarding procedures and apply appropriate due diligence for the prevention of loss due to fraud, counterfeiting, money laundering or defalcation in accordance with Bank policy

  • Adhere to BMO II rules as to how to take instructions

  • Change / Impact

  • Maintain strong communication with internal partners to support and understand workflow challenges, identify and escalate issues to management

  • Identify opportunities for improvements in process efficiency

People

  • Influence branch partners in regards to referrals to and from FP

  • Fosters inclusive and positive team environment

  • Actively participate in idea and information sharing as a member of the FP-A Community of Practice

  • Develop productive working relationships with Nesbitt Burns RIA/VIA teams, Private Bank and Bank of Montreal branch personnel

  • Build trusting and collaborative working relationship with FPs

  • Provide administrative support to assigned FPs

  • Actively participate in coaching for performance, developing skills and ability to consistently deliver relationship management by Being BMO

  • Plan and organize completion of assigned tasks such that all tasks are completed in a timely manner and to quality standards, while

  • at all times maintaining a high level of service to FPs

Qualifications:

Knowledge and Skills

  • Advanced knowledge of investment products

  • Advanced knowledge of investment markets and a desire to work towards a career in investment management

  • Knowledge of Bank products and services leading to the ability to make client referrals, as necessary Excellent communication skills, both verbal and written

  • Comfortable conversing professionally via telephone

  • Strong interpersonal skills

  • Strong organizational skills

  • Bilingualism is an asset

We’re here to help

At BMO we have a shared purpose; we put the customer at the centre of everything we do – helping people is in our DNA. For 200 years we have thought about the future—the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together we’re changing the way people think about a bank.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://bmocareers.com .

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Field:

Retail Branch

Job Schedule:

full-time

Primary Location:

Canada-British Columbia-Vancouver