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SaaSquatch SaaSquatch Implementations Specialist in Victoria, British Columbia

We?re looking to grow our team of customer centric, driven and passionate implementations specialists. In this role you?ll be focused on delivering smooth and timely referral program implementations, while providing exceptional customer service. The Implementations Specialist is a client-facing project manager that oversees all aspects of referral programs from kickoff to launch.

?Implementations Specialists get to work directly with technical teams and business leaders from some of the best brands in the world. Taking a rough idea for a referral program, and working with our clients to design and build an amazing end-user experience that performs is hugely satisfying.? ? Jon Behune ? Director, Customer Success

What you will be doing:

  • Scheduling and leading client kickoff, technical planning, and QA meetings / calls.

  • Consulting with clients to determine program specifications, requirements, and objectives.

  • Applying best practices and offering solutions that result in successful program designs.

  • Ensuring constant alignment between client and internal teams on deliverables, timelines, and other aspects of project management.

  • Creating and updating client-facing and internal documentation.

  • Collaborating with developers to produce clear and accurate program outlines and installation materials.

  • Performing client onboarding, and general QA tasks.

  • Proactively contribute to improving implementations process, and deliverable templates.

We are looking for someone who posses:

  • Strong presentation, project management, and communications skills.

  • A introductory technical background in web technologies,

  • The ability to thrive in a highly dynamic environment.

You would be perfect if you have experience with:

  • Technical projects.

  • B2B integrations.

  • E-Commerce and/or CRM platforms.