Textron Regional Sales Manager CSS in Netherlands
Regional Sales Manager CSS
The Regional Sales Manager CSS will be responsible for sales of aftermarket services and products including maintenance, parts, CR&O, paint, interior and avionics upgrades for all Bell products as well as Bell’s Customer Advantage Plans (CAP).
Key Areas of Responsibility
Develops and implements systems, procedures and techniques to ensure effective and efficient customer communications are translated into service relationships that benefit the customer and our Service network.
Serves as the contact and focal point for customers for all aftermarket Sales related opportunities.
Preparation of quotations and follow-up activities related to customer spare parts and services requirements.
Interact with vendors to obtain product or service information, such as price, availability and delivery schedule in order to generate a quotation to customer.
Support regional funnel growth (initiatives, data analysis, data integrity) in Salesforce.com
Assists customers with identification of necessary parts and accessories as needed.
Researches and identifies potential sales opportunities using available reports and tools.
Actively seeks and identifies cross-sell and up-sell service opportunities. Intensively pursues sales leads provided by Bell employees and satisfied customers.
Uses a variety of marketing techniques to generate and secure sales for the Prague Service Center: hosting Service Center visits, telemarketing, organizing/participating customer engagement events, and written correspondence to name a few. Utilizes and maintains a customer data base.
Coordinates customer requests and facilitates open dialogue prior to and during the service visit. Encourages communication and fosters personalized business relationships between customers, Service Center staff, and all other team involved. Follows up with customers to review expectations and ensure satisfaction after service is completed. Disseminates information to Service Center staff to strengthen service quality.
Generates and provides price estimates to customers
For CAP, initiates discussion with customers, generates and provides enrollment fees, prepares contract, and submits customer information for account setup.
Develops and implements localized marketing strategies in conjunction with the Marketing team that increase customer awareness of our capabilities and contribute to the financial goals and objectives of the company.
Makes appropriate recommendations to improve and expand services offered by the network, conducting research among competitive service providers and evaluating customer needs.
Periodically benchmarks the aftermarket support network against other regional service providers. Contributes to increase sales by imputing marketing ideas, plans and strategies during staff meetings.
Provides periodic sales reports to the Managing Director as requested (e.g. sales trend analysis, projected service volume by quarter, service sales forecasts) for the use in annual budgets, staffing, and long-term planning.
Attends sales meetings and aviation conferences/conventions as a marketing representative for Bell.
Maintains and improves product knowledge by participating in training programs, outside seminars, reading product literature and publications.
Cross trains for key management positions to increase operational knowledge and provide staffing flexibility. Assumes other supervisory duties as assigned.
Works concurrently with engineering to analyze installation drawings and create task sequenced work instructions used for interior refurbishment and modification projects.
Assists with research for external and internal parts and material cost and availability to determine procurement means to support interior refurbishment and modification projects.
Coordinates interior refurbishment and modification information to create planning packages.
Skills and Experience
- Fluent in English; additional Spanish / French / German is a plus
Bachelor’s degree in Business, Aviation Management, or related discipline
5 years relevant experience
Strong drive for results
Strong communication skills (written and verbal)
SAP and the Microsoft suite.
Candidate must be able to work in an autonomous self-directed environment to achieve the marketing strategies and sales control systems set forth by the company.
Candidate must be willing to travel at least 50% of the time in all associated markets
Primary Location Netherlands
Recruiting Company Bell Flight
Job Level Individual Contributor
Shift First Shift
Req ID: 272482