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Moet-Hennessey Client Advisor (4 Months Contract) in Singapore

Client Advisor (4 Months Contract)

  • Company: Fendi Singapore

  • Location: Singapore

  • Business group: Fashion & Leather Goods

  • Contract type: Temporary Job

  • Function: Retail

  • Experience required: Beginner

  • Reference No.: FEND01184

  • Date of publication: 2019.07.09

Position

PRIMARY OBJECTIVE

As a FENDI Ambassador you are expected to provide an extraordinary and luxurious experience to the clients, through the promotion of FENDI history, craftmanship, quality of materials and creativity.

Profile

JOB DUTIES & RESPONSIBILITIES

Sales Performance

  • Engage in upselling, cross selling and multiple selling for all product categories

  • Monitor individual sales and achieve performance target and KPI

  • Provide customer feedback on products, especially newly launched products

Client Management

  • Strengthen customer relations, and nurture loyal FENDI customer base also implementing appropriate CRM tools

  • Manage customer service quality, to meet customer expectations by offering professional and individual human touch with the customer

Store Operations

  • Be able to correctly operate the Retail Pro Management system, in all areas relating to stock transfer, payment, stock inquiry and customer database input

  • Perform store duties as assigned by team leaders and management

Store Management

  • Maintain inventory accuracy by properly receive, display and store merchandise according to company guidelines (if shop without a backroom stock assistance)

Store Maintenance

  • Maintain a safe and clean store environment and implement daily housekeeping duties Maintain proper visual merchandising according to company guidelines

    Additional information

KEY REQUIREMENTS & COMPETENCIES

  • Minimum 2 years of related experience in Fashion/High End Luxury industry

  • Good grooming standard

  • Strong selling and communication skills are necessary

  • Excellent relationship building skill with good interpersonal skill

  • Strong customer focused

  • Goal oriented approach

  • Good team player with positive personality

  • Bilingual with the ability to speak third language an added advantage

  • Passionate in high end luxury goods and willing to commit the retail hours

  • Knowledge in operating retail management system

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