Sun Life Financial Manager, Application Development – Centre of Excellence in Waterloo, Ontario

At Sun Life, we work together, share common values and encourage growth and achievement. We offer many career paths that attract a wide variety of talent and skills. Follow a path that lets your talents shine.

Job Description:

As a leader in the Salesforce Centre of Excellence team at Sun Life, you will manage a team of highly skilled Salesforce Developers and Application Designers across multiple geographies. You will provide coaching and technical leadership to team members and you will play a critical role helping to mature the Salesforce development practice at Sun Life. You will also work with your team and other development teams to develop and promote a culture of innovation and continuous improvement. This position will report to the Director, CRM Application Services.

What will you do?

  • Responsible for the management of Salesforce application designers and developers

  • Key contributor in defining application development best practices for Sun Life Financial.

  • Ensures compliance to systems development life cycle standards and application development best practices.

  • Coach and mentors staff to develop a high performing, highly motivated and engaged team of professionals

  • Effectively hire and retain talent while leading and growing the Salesforce Design & Development team

  • Promote a learning environment to develop team member skills that align with industry developments and organization goals

  • Set performance plans and objectives that recognize talent and provides honest, direct feedback in a timely manner

  • Builds team agility by assessing and anticipating knowledge/skill gaps and driving knowledge transfer and/or skill development

  • Strategic resource planning – ensuring that a long-term resourcing plan exists to meet the future needs of the organization, which includes in-house staff, off shore resources and third party capabilities.

  • Works with delivery partners within Enterprise Services IT, external vendors and partners to ensure delivery and support of all projects on time, on budget, and meeting business and IT expectations.

  • Contributes to the development of the Group Benefits and Group Retirement Application Services strategy.

  • Ensures financial management, tracking and measurement of all key IT activities.

  • Active participant in various forums across Enterprise Services at Sun Life worldwide.

What do you need to succeed?

  • University degree. Post graduate studies in management or IT would be an asset.

  • Minimum of 10 years experience in IT

  • Greater than 5 years of experience providing direct and/or indirect leadership

  • Software design knowledge and practice with application, data, security and infrastructure experience is desirable

  • Experience Integrating complex and unique program/projects with numerous technologies and platforms

  • Experience in Dev Ops and Agile is highly desirable

  • Familiarity with application development life cycles as it applies to Salesforce application development

  • Strong technical and business acumen

  • Salesforce development experience, including integrating Salesforce with other Enterprise scale applications

Preferred skills:

  • Demonstrated leadership in managing geographically diverse teams

  • Experienced in Talent Management – recruitment and selection, performance management, performance development and coaching, reward and recognition

  • A thought leader, inquisitive and comfortable in challenging the status quo

  • Ability to work in a matrixed or shared services organizational model

  • Political savvy, seasoned, a natural diplomat who can navigate the organization globally

  • Results oriented, drives others to meet their objectives.

  • Ability to lead through influence in a complex and evolving environment to meet challenging timelines and organizational goals

  • Interpersonal skills and ability to interact and work with staff at all levels

Regular travel between our Toronto (Downtown and North York) offices and our Waterloo offices will be required about 20%.

What’s in it for you

  • Competitive salary and bonus structure influenced by market range data

  • Pension, stock and savings programs to help build and enhance your future financial security

  • A common sense dress code, where you dictate how you dress based on your day

  • An environment of continuous learning and improvement

  • The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

73,100/73 100 - 122,900/122 900

Job Category:

IT - Application Development

Posting End Date: