Credit Suisse Front and Client Support Specialist # 123542 in Wroclaw, Poland
As a Prime Service Banking Team we are responsible for:
Management and oversight of unallocated positions for clients.
Resolution of errors and exceptions: price breaks, late trades, cash differences.
Coordination of the operational response to Trade Management, Trade Collection, Desk.
Identify and remediate inefficiencies.
Build and maintain excellent relationships with the Clients, Client Service Reps, Trade Collection, Trade Management and Traders.
Identify and deliver operational improvements and develop cost benefit efficiencies for Clients and Credit Suisse.
Improve the service level offering to the Client by exceeding expectations through a combination of operational support, an enthusiastic approach to change and excellent client service.
Are you interested?
Open to discussing flexible/agile working.
To be successful in the role:
You are fluent in English.
You can demonstrate a track record of delivering change and operational improvement.
Previous experience in a client facing role is desirable.
You are able to work autonomously; prioritize conflicting demands appropriately and to fixed deadlines.
You have analytical mind-set and positive, can-do attitude.
Previous experience in finance related role would be a solid asset.
An in-depth understanding of equity, fixed income settlements and SWAP business would be an asset.
Private medical care
Training and development
Language training course
Family – nursery and kindergarten funding, gift vouchers for Christmas
Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)
Employee discounts on various products and services (event tickets, consumer products, etc.)
Employee Referral Program
Flexible work schedule and working from home (home office)
If you apply for this role this means you agree with the following statement:
“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.
Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.
Credit Suisse and affiliates registration details.-
Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw
Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates
Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,
Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and
Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim “
Title: Front and Client Support Specialist # 123542
Requisition ID: 123542