Credit Suisse Front and Client Support Specialist # 123542 in Wroclaw, Poland

As a Prime Service Banking Team we are responsible for:

  • Management and oversight of unallocated positions for clients.

  • Resolution of errors and exceptions: price breaks, late trades, cash differences.

  • Coordination of the operational response to Trade Management, Trade Collection, Desk.

  • Identify and remediate inefficiencies.

  • Build and maintain excellent relationships with the Clients, Client Service Reps, Trade Collection, Trade Management and Traders.

  • Identify and deliver operational improvements and develop cost benefit efficiencies for Clients and Credit Suisse.

  • Improve the service level offering to the Client by exceeding expectations through a combination of operational support, an enthusiastic approach to change and excellent client service.

Are you interested?

Open to discussing flexible/agile working.

To be successful in the role:

  • You are fluent in English.

  • You can demonstrate a track record of delivering change and operational improvement.

  • Previous experience in a client facing role is desirable.

  • You are able to work autonomously; prioritize conflicting demands appropriately and to fixed deadlines.

  • You have analytical mind-set and positive, can-do attitude.

  • Previous experience in finance related role would be a solid asset.

  • An in-depth understanding of equity, fixed income settlements and SWAP business would be an asset.

Our benefit

  • Private medical care

  • Life insurance

  • Pension plan

  • Charity days

  • Training and development

  • Internal Mobility

Other optional

  • Language training course

  • Mentoring

  • Family – nursery and kindergarten funding, gift vouchers for Christmas

  • Parking allowance

  • Health promotion: Multisport card, sporting events and groups within Credit Suisse (skiing trips, football team, running team, tennis training course etc.)

  • Employee discounts on various products and services (event tickets, consumer products, etc.)

  • Relocation package

  • Employee Referral Program

  • Flexible work schedule and working from home (home office)

If you apply for this role this means you agree with the following statement:

“Through my application for a role with Credit Suisse (Poland) sp. z.o.o. (the Company) I hereby authorize the Company to process my personal data for the purposes of job recruitment. Furthermore I declare that I am aware of the voluntary submission of data and I am informed about the right to access the data and the right to correct it, pursuant to the Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883)”. I authorize Company to process my personal data for future recruitment processes.

Furthermore, I authorize Credit Suisse Group AG and its’ affiliates, Taleo (UK) Limited, cut-e AG Kleiner Burstah 12 and milch & zucker The Marketing & Software Company AG to process my personal data.

Credit Suisse and affiliates registration details.-

Credit Suisse (Poland) sp. z.o.o Registered office - 1 Icchoka Lejba Pereca street, 00 - 849 Warsaw

Credit Suisse Group AG Registered office - Paradeplatz 8, 8001 Zurich, Switzerland and its’ affiliates

Taleo (UK) Limited Registered office - 78-586 Chiswick High Road, London W4 5RP, United Kingdom,

Cut-e AG Kleiner Burstah 12 Registered office - 20457 Hamburg, Germany and

Milch & Zucker The Marketing & Software Company AG Registered office - Küchlerstraße 1, 61231 Bad Nauheim “

Job: *Operations

Title: Front and Client Support Specialist # 123542

Location: Poland-Wroclaw-Wroclaw

Requisition ID: 123542