Volvo Group Manager Area Aftersales - South Italy / Responsabile PostVendita Sud in Zingonia  (BG), Italy

PURPOSE

Ensure the implementation of policies, strategies for parts and services activities.

Act as key contact between Renault Trucks market company and network regarding customer relations, spare parts & service.

MAIN ACTIVITIES

Spare Parts activities

  • Animate network on spare parts sales

  • Negotiate sales target with dealers (final decisions at hub level)

  • Action plans with dealers linked to parts business (incl. incentives & discount)

  • Implement marketing/ commercial plans

  • Define training needs

Service activities

  • Animate network on service (workshop & warehouse) activities

  • Customer care (e.g.: active reception) , Service quality

  • Service efficiency & productivity (using DMS tool, methods, Workshop & Warehouse organization, etc)

  • Business (marketing action dedicated to W&W, etc)

  • Build & animate Service action plans

  • Negotiate Service target with dealers

  • Follow up action plans on customer satisfaction and complaints based on KPI

  • Define training needs

  • On requests (from warranty contact), consulted on goodwill claims, involved on warranty audits

  • Support roll out of tools upgrade and new projects

  • Prepare & secure operational plans (PO, BPR, etc) and action plans with the field force

REQUIREMENTS

Technical Skills

  • Sales negotiation

  • Renault Trucks services offer

  • Spare Parts offer

  • Marketing tools and methods (market & price analysis, promotion, sales stimulation)

  • Pilot business actions plans for Spare Parts; Service Quality; customer satisfaction)

  • Coaching & advise to Spare Parts field force (integration - training –follow-up)

  • Renault Trucks products

  • Audit & analysis : activities/organization performance

  • Provide organizations solutions (Warehouse - workshop)

  • After sales Processes (Warranty, 24/24, Technical Operations for Safety, etc)

Additional Requirements

  • Autonomy and Proactivity

  • Negotiation & Effective Communication skills

  • Empathy and Leadership

  • Conflicts Management

  • Customer & Business Focus

  • Flexibility (willing to travel)

  • Organization skills

  • Strong Passion and Motivation

About us

At Renault Trucks we care about people since 1894. We design simple & efficient transport solutions that help customers and drivers accomplish their mission, and societies shape the future.

You will be part of passionate teams with a global, open and collaborative mind-set. You will experience a culture that empowers people.

Renault Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines under brands such as Volvo, Mack, UD Trucks, Eicher, Terex Trucks, Prevost, Nova Bus, UD Bus and Volvo Penta.

Auto req ID

92462BR

Entity

Renault Trucks

State/Province

Lombardia

City/Town

Zingonia (BG)

Employment/Assignment Type

Regular

Travel Required (Maximum)

Frequent

Last application date

26-Feb-2019

Functional Area

Aftermarket

Volvo Group North America is an Equal Opportunity Employer E.O.E/M/F/Disability/Veteran